The gap between visits widens
A client who used to come every four weeks drifts to seven, then nine. Same client, a third of the revenue.
Client retention employee
Never let another client slip away.
SMART RETAIN™ quietly brings your clients back when they are due, so you can stay focused on delivering exceptional work. No chasing. No reminders to write. No revenue walking out of the door.
Built for businesses
Salons · Clinics · Studios · Barbers
SMART RETAIN
68%
of clients returned without a single manual follow up
The quiet leak
Most service businesses do not lose clients. They lose the appointment after this one.
Nobody leaves in a dramatic way. A client finishes her appointment, means to rebook, and life gets in the way. Six weeks pass. Then ten. By the time she thinks about it again, she has already sat in someone else's chair.
Follow up never gets done
You are with clients all day. Chasing rebookings is the job that always moves to tomorrow, and tomorrow is fully booked.
You pay twice for the same client
Every lapsed client has to be replaced with a new one you advertise for, discount for, and win all over again.
Ten clients drifting away each month, at an average spend of £85, is over £10,000 of revenue a year that never appears in your reporting. It simply never arrives.
Illustrative figures. Placeholder only.
Introducing
A business system, not another app to manage.
SMART RETAIN™ sits alongside your current booking system and takes ownership of one thing: making sure the clients you have already won come back when they are due.
It is not a booking platform. It is not a CRM you have to feed. There is nothing new to log into and nothing extra for your team to remember. Your business simply starts holding on to more of the clients it already has, and you keep doing the work you are known for.
What it gives you
Six outcomes, running whether you think about them or not.
More repeat bookings
Clients are brought back at the right moment in their cycle, so your diary fills from the clients you already have.
Less admin
No lists to keep, no messages to write, no evening spent working out who has not been in for a while.
More predictable income
Returning clients on a steady rhythm turn an unpredictable month into a forecast you can plan around.
Works with Acuity
Keep the booking system your clients already know. RETAIN™ works alongside it, quietly.
A luxury client experience
Every touch sounds like your brand: considered, well timed, never pushy. Clients feel looked after, not marketed to.
Runs quietly in the background
Set up once by the studio. From then on it works without supervision, and you see the result in your diary.
How it fits into your business
Three steps. You are only involved in one of them.
Step 01
Appointment complete
Your client leaves happy. You close the day and go home. Nothing changes about how you work.
Step 02
SMART RETAIN™ works quietly
Behind the scenes, your retention system keeps track of where every client sits in their cycle and acts at the right moment.
Step 03
Client returns
The booking appears in your Acuity calendar. The same way it always has, just more often.
Who it is for
Businesses where the second visit is everything.
If your clients need you again in four, six or eight weeks, retention is not a marketing exercise. It is the business model.
Hair salons
Wig businesses
Nail salons
Lash technicians
Beauty clinics
Aesthetics clinics
Brow studios
Barbers
The result
Retention is the cheapest growth in your business.
You have already paid to acquire every client on your books. RETAIN™ is built to make that investment work for years rather than weeks.
+34%
more returning clients within the first quarter
+21%
improvement in overall client retention rate
2.4x
higher customer lifetime value per client
−18%
fewer empty slots across an average month
Placeholder statistics for illustration only. These are not verified performance figures and will be replaced with results from live accounts.
Investment
Priced against what one lost client costs you.
Setup
Starting from
£399
One time. Your system is designed, configured and launched by CENTURI DESIGNS, matched to your services and your brand voice.
Monthly
Starting from
£49/month
Ongoing. Your retention system stays live, monitored and maintained, with studio support whenever your services change.
Pricing varies depending on business requirements, number of services and the level of customisation involved. Your exact investment is confirmed after a short consultation with the studio.
Questions
Before you enquire.
No. You keep Acuity Scheduling exactly as it is. Your clients book the same way they always have, and your calendar stays where you are used to finding it.
Yes. RETAIN™ is built specifically for service businesses. It works alongside your account rather than replacing any part of it.
Every system is configured around your services, your client cycles and your tone of voice. A lash studio and an aesthetics clinic do not run on the same rhythm, and your system reflects that.
Most businesses are live within five to seven working days. The studio handles the build, so the only time you spend is a short onboarding call.
Get started
Ready to stop losing clients you already paid to acquire?
Tell us about your business and the studio will come back with an honest view of what better retention would be worth to you.
SMART RETAIN™
A product by CENTURI DESIGNS