Refund Policy

General Position

CENTURI DESIGNS does not offer refunds on completed or partially completed design work. By accepting a proposal, paying a deposit, or confirming the start of a project in writing, you acknowledge and agree to the terms set out in this policy.

If you are dissatisfied with any element of our work, we encourage you to raise this within 7 days of delivery. We will make every reasonable effort to resolve the matter within your agreed revision allowance. After 7 days, delivery is considered accepted.

Deposits

All projects require a non-refundable deposit to secure your start date and reserve studio time. This deposit covers initial consultations, onboarding administration, and early creative development.

If a project is cancelled by the client after the deposit has been paid but before work has formally begun, the deposit remains non-refundable. We may, at our sole discretion, offer a credit toward a future project within 6 months.

Cancellation by the Client

Should you choose to cancel a project after work has commenced, the following positions apply:

Cancellation by CENTURI DESIGNS

We reserve the right to terminate a project or client relationship at any time under the following circumstances:

• Breach of our Zero Tolerance policy (immediate termination, no refund).
• Non-payment or repeated late payment following written notice.
• Sustained non-communication exceeding 14 business days without prior notice.
• Discovery of misrepresentation or fraudulent information provided at onboarding or during the project.
• Circumstances beyond our reasonable control that make delivery impossible.

Where we cancel a project for reasons unrelated to client conduct, any unused portion of fees paid beyond the deposit will be refunded within 14 days.

Please note: under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulation 28(1)(b)), the 14-day statutory cooling-off period does not apply to contracts for the supply of services that are made to the consumer's specifications or are clearly personalised. All bespoke design services provided by CENTURI DESIGNS, including brand identity, web design, and custom creative work, fall within this exemption. By confirming your project brief and paying your deposit, you acknowledge that your statutory right to cancel within 14 days is waived from the point at which work commences.

Projects 80% or More Complete

Where a client requests a cancellation and more than 80% of the agreed scope of work has been completed, no refund will be issued regardless of whether payment was made in full or in instalments. The full project fee remains due and payable. Where the balance has not yet been settled, an invoice for the outstanding amount will be raised immediately upon cancellation. Delivered files and assets will be withheld until all outstanding payments are cleared.

Projects Less Than 80% Complete

Where a client cancels and less than 80% of the agreed scope has been completed, a partial invoice will be raised based on the hours worked to date and any costs incurred by CENTURI DESIGNS in connection with the project, including third-party expenses, licences, or materials sourced on the client's behalf. Any deposit or payments already made will be offset against this amount. If the calculated amount exceeds payments already received, the outstanding balance remains due and payable within 7 days of the invoice date.

Digital Products and Templates

All digital products, including templates, brand kits, and downloadable assets, are non-refundable once accessed or downloaded. By completing your purchase, you confirm that you understand and accept this position, as required under UK Consumer Contracts Regulations 2013 (Regulation 28).

Chargebacks and Payment Disputes

Initiating a fraudulent chargeback or payment dispute against CENTURI DESIGNS without first attempting to resolve the matter directly with us constitutes a breach of our Client Agreement and Zero Tolerance policy. We reserve the right to submit evidence to the relevant payment provider and pursue recovery of any withheld funds, including any associated fees or losses incurred.

Where a client has paid in full and subsequently initiates a chargeback for the total amount, this will be treated as an attempt to obtain services without payment. We reserve the right to pursue full recovery of the disputed amount, revoke access to all delivered files and assets, and report the matter to the relevant authorities where fraud is suspected.

In all cases where a chargeback is initiated, a non-negotiable restart fee of £50 will be applied before any work resumes or any further engagement with CENTURI DESIGNS takes place. This fee is payable in full prior to the recommencement of any project or communication relating to the disputed work.

Disputes

We are committed to resolving all disputes professionally and fairly. If you have a concern, please contact us at hello@centuridesigns.com before initiating any formal process. We aim to respond to all complaints within 5 business days.

This policy is governed by the laws of England and Wales. Any disputes not resolved informally may be referred to the courts of England and Wales.